Mohammed Saheel K
IT Engineer & System Administrator
Dedicated and technically skilled IT Engineer with hands-on experience in providing Level 1 & 2 IT support, system administration, and infrastructure troubleshooting.
About Me
I am a dedicated IT professional based in Dubai, UAE, with a strong background in Computer Science and Engineering. My expertise lies in resolving technical issues, optimizing system performance, and delivering user-centric support in fast-paced environments.
With a B.Tech in Computer Science and Engineering and certifications in Data Science and Analytics, I combine technical know-how with analytical skills to solve complex IT challenges. I am seeking to contribute my IT support expertise to dynamic organizations across the UAE.
- Location: AL Karama, Dubai
- Email: saheelshan7@gmail.com
- Phone: +971 50 395 1126
- Degree: B.Tech in CSE
Professional Experience
IT Specialist
Algedra | Dubai, UAE
- Provided deskside and remote support for users across departments, ensuring minimal downtime.
- Administered Office 365, including user access, mailbox configuration, and SharePoint setup.
- Handled Windows OS, printer setups, and user credential resets in line with ITSM practices.
- Managed local IT asset inventory, procurement, and conference room systems.
- Collaborated with vendors and coordinated with remote teams for cross-office issue resolution.
- Maintained CCTV, biometric systems, and access control devices.
IT Support - L1
MILMA Dairy | Kannur, India
- Managed and administered Windows Active Directory domains for secure user authentication.
- Installed, configured, and maintained essential software including MS Outlook and antivirus systems.
- Diagnosed, troubleshoot, and performed upgrades for workstations and network infrastructure.
- Provided technical support to over 100 end-users, ensuring high service quality.
- Assisted in network operations, core service implementations, and IT infrastructure enhancements.
Junior Data Analyst
Soften Technologies | Kochi, India
- Created visual reports using Power BI, providing actionable insights on sales performance.
- Developed a predictive model forecasting monthly revenue with 90% accuracy.
- Automated survey data collection, cutting manual processing time by 40%.
- Assisted in cleaning and preprocessing large datasets, reducing inconsistencies by 30%.
Technical Skills
IT Support
Windows 10/11, MS Office 365, Printers, VPN, Remote Desktop
System Admin
Active Directory, NAS, DNS/DHCP, User Access Control
Networking
LAN/WAN, IP Configuration, Cabling, Basic Firewall Handling
ITSM Tools
Ticketing Systems, Incident & Asset Management
Security
Antivirus, Endpoint Protection, CCTV, Biometric, Access Control
Data Analysis
Power BI, MS Excel, Data Preprocessing
Featured Projects
Metaverse for Testing Government Policies
May 2023 - Jun 2023Designed and developed a metaverse platform to simulate and evaluate government policies in a controlled virtual environment. Integrated Unity, blockchain, and Photon SDK for a multiplayer experience.
Barber Booking App
May 2022 - Jun 2022Developed a cross-platform mobile application using Flutter and Firebase for booking barbershop appointments. Features included real-time scheduling, profiles, and OTP-based authentication.
Education & Certifications
B.Tech in Computer Science and Engineering
MES College of Engineering Kuttippuram
APJ Abdul Kalam Technological University | CGPA 6.73
Higher Secondary in Computer Science
GHSS Ezhur
Certifications
- Soften Technologies Data Science training Certificate
- CISCO Introduction to Data Science Certificate
- CISCO Data Analytics Essential Certificate
Get In Touch
Let's Connect
I'm currently available for new opportunities. Feel free to reach out via email or phone.