Mohammed Saheel K
IT Specialist & System Administrator
Dedicated and technically skilled IT Engineer with hands-on experience in providing Level 1 & 2 IT support, system administration, and infrastructure troubleshooting across fast-paced enterprise environments in the UAE.
About Me
Dedicated and technically skilled IT Engineer based in Dubai, UAE, with hands-on experience in Level 1 & 2 IT support, system administration, and infrastructure troubleshooting in fast-paced environments.
Proven ability to resolve technical issues, optimize system performance, and deliver user-centric support. With expertise spanning Active Directory, Synology NAS, M365 / Proton Mail administration, domain & web management, PABX telecom, and ELV security systems (Hikvision CCTV, ZKT biometrics, access control), I deliver secure, compliant, and resilient IT operations.
Seeking to contribute IT support and infrastructure expertise to dynamic organizations across the UAE.
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Location: Al Karama, Dubai, UAE
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Email: Saheelshan7@gmail.com
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Phone: +971 503951126
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Degree: B.Tech in CSE (CGPA 6.73)
Professional Experience
IT Specialist
Xenon EnergyXenon Energy | Dubai, UAE
- Ensured 99% system uptime by resolving 40+ technical issues per week and delivering proactive IT support.
- Managed and maintained 24+ domains and 10+ company websites, including hosting, content updates, DNS, and troubleshooting for maximum performance.
- Administered and integrated email systems across Proton Mail, Microsoft 365, and Hostinger for secure and seamless internal/external communication.
- Managed IT infrastructure components including Synology NAS, Panasonic PABX, ZKT Biometric Systems, and Hikvision CCTV solutions.
- Oversaw integration of multiple software systems to streamline data flow, enhance efficiency, and support business operations.
- Liaised with vendors & service providers to deploy and manage technology solutions aligned with organizational goals.
- Followed ITSM (IT Service Management) principles to streamline support workflows and incident resolution.
- Delivered IT solutions for shipping and oil & gas trading industries, ensuring secure, compliant, and efficient operations.
IT Specialist
AlgedraAlgedra | Dubai, UAE
- Provided deskside and remote support for users across departments, ensuring minimal downtime.
- Administered Office 365, including user access, mailbox configuration, and SharePoint setup.
- Handled Windows OS, printer setups, and user credential resets in line with ITSM practices.
- Managed local IT asset inventory, procurement, and conference room systems.
- Collaborated with vendors and coordinated with remote teams for cross-office issue resolution.
- Maintained CCTV, biometric systems, and access control devices.
- Followed ITSM (IT Service Management) principles to streamline support workflows and incident resolution.
IT Support - L1
MILMA DAIRYMILMA DAIRY | Kannur, India
- Managed and administered Windows Active Directory domains to ensure secure and efficient user authentication.
- Supported telecom infrastructure: structured cabling, fiber-optic channels, PABX and VoIP telephone systems.
- Assisted in ELV deployments - CCTV, PAGA systems, and access control installation/testing.
- Worked under ITSM principles, coordinating with service teams and responding to technical queries.
- Assisted with documentation, including equipment layouts, network diagrams, and configuration records.
Junior Data Analyst
Soften TechnologiesSoften Technologies | Kochi, India
- Created visual reports using Power BI, providing actionable insights on sales performance across different regions.
- Worked with senior data analysts to develop a predictive model that forecasted monthly revenue with an accuracy of 90%.
- Automated the collection and reporting of survey data, cutting down manual processing time by 40%.
- Assisted in cleaning and preprocessing large datasets, reducing data inconsistencies by 30% through thorough validation and transformation processes.
Technical Skills
IT Support & Troubleshooting
End-to-end user and desktop support, incident escalation, and operating system diagnostics.
System Administration
Centralized domain, storage, email administration, and identity access control.
Networking & Telecom
Robust network infrastructure, IP management, telephony, and cabling operations.
ITSM & Operations
Service management workflows, asset lifecycle management, and SLA adherence.
Security & ELV Systems
Physical security integration, biometrics, endpoint safety, and surveillance systems.
Data Analytics & Web
Business intelligence reporting, data preprocessing, and corporate domain administration.
Featured Projects
A Metaverse for Testing Government Policies
May 2023 - Jun 2023Designed and developed an immersive metaverse platform to simulate and evaluate government policies in a controlled virtual environment. Integrated Unity, blockchain technologies (using Metamask and ChainSafe), and Photon SDK for multiplayer real-time interaction, avatar integration, and voice chat to optimize decision-making and mitigate real-world risks.
Barber Booking App
May 2022 - Jun 2022Developed a cross-platform mobile application using Flutter and Firebase, enabling users to book barbershop appointments seamlessly. Engineered real-time appointment scheduling, barber & customer profiles, OTP-based authentication, shop ratings/reviews, and flexible time-slot selection to boost business visibility and efficiency.
Education & Certifications
B.Tech in Computer Science and Engineering
MES College of Engineering Kuttippuram
APJ Abdul Kalam Technological University | CGPA 6.73
Higher Secondary in Computer Science
GHSS Ezhur
Kerala State Board of Higher Secondary Education
Professional Certifications
Soften Technologies Data Science Training Certificate
Soften Technologies • Data Science & ReportingCISCO Introduction to Data Science Certificate
CISCO Networking Academy • Data Science FundamentalsCISCO Data Analytics Essential Certificate
CISCO Networking Academy • Analytics & InsightsGet In Touch
Let's Connect
I am open to IT support, system administration, and infrastructure opportunities across dynamic organizations in the UAE. Feel free to contact me directly.